摘要:随着社会主义市场经济的快速发展，人才的竞争成为制约社会发展的重要因素，人力资源管理在企业管理中的作用也显得越来越重要。要做好人力资源管理工作，首先得学会如何正确有效地处理好人际沟通问题。有效的人际沟通不仅能够创建温馨怡人的工作环境，而且能够消除各种矛盾和误会，调节人们的心里活动，改善人们的人际关系，同时有效的解决各种问题和冲突。这样不仅能给企业带来更加长远而快速的发展，还能够让员工实现自我价值。本文对人力资源管理中人际沟通存在的问题作了深入分析，并针对性地从沟通目标、沟通技巧、沟通渠道等三个方面提出了提升人力资源管理中人际沟通质量的对策。

关键词：人力资源；沟通；沟通技巧；沟通渠道

Abstract:With the rapid development of the socialist market economy, the talent competition has become an important factor restricting social development, and human resource management has become increasingly important role in business management. To do human resources management, you first have to learn how to properly and effectively deal well with the interpersonal communication. Effective interpersonal communication is not only able to create a warm and inviting work environment, but also to eliminate all conflicts and misunderstandings, regulating the activities of people's heart, improving people's interpersonal relationships, effective solutions to various problems and conflicts. So it does not only give companies bring more long-term and rapid development, but also allows employees to realize their self-worth. The human resources management in interpersonal problems is analyzed, and in terms of communication, communication skills, communication channel three aspects, proposes the upgrading of human resources management in interpersonal communication quality and countermeasures.

Keywords: Human resources; Communication; Communication skills; Channels of communication